Common questions and support documentation

• What is a Clinic ID?
• How do I add or upload my profile picture?
• How do I change the language settings in DoctorTouch?

• How do I change or create a new password?
• I have forgotten my password. How do I reset my password?
• Why can't I sign-up or register for an account?
• How to logout of DoctorTouch from my device?
• I cannot login to my account
• Login page is not loading on web browser

• Connecting TD-2555 (BMI Weight Scale)
• Connecting PCP-USB Stethoscope
• Connecting TD-4279 (Glucose Meter)
• Connecting TD-1261 (Ear Thermometer)
• Connecting TD-8255 (Oximeter)
• Connecting TD-3140 (Blood Pressure Monitor)
• Viewing Your Measurements

• How to book an appointment with a doctor?
• System & hardware requirements for video consultation
• How do I make a payment for a doctor consultation?
• Most compatible web browsers with DoctorTouch
• How to book an urgent care appointment?

• No images found when uploading
• How do I upload medical images or from a CD / DVD?
• Unable to select images to upload
• Sharing your study
• Downloading your study
• Best Uploading Trouble Shoot: Try a different browser
• How do I download or view medical images / studies?
• How to share my medical imaging / studies?
• Burning a CD
• Uploading using Internet Explorer

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• How do I edit and customise the 'Reasons For Visit' for my patients?
• I have forgotten my provider password. How do I reset my password?
• How to add notes, SOAP notes or discharge summary for patient
• System & hardware requirements for provider video consultation
• How to set provider communication modes?
• How to set or add provider schedule?
• Exam room, features & consult tools
• How to admit a patient for urgent care?
• I misplaced or lost my provider username & password
• How do I view patient medical records before, during and after a consult?

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• What is GetPlus+ Pro?